Frequently Asked Questions

All orders placed in the current month go out by the first week of the following month. For example, orders placed between Jan 1-Jan 31 will ship by Feb 7). We'll send tracking information once your order has shipped! Please allow 3-5 business days for delivery once shipped. Underclub deliveries are sent via USPS First Class shipping.

It is important we have your correct address on file so your Underclub arrives to its intended home. Any returned orders will incur a $5 reshipping fee.

Your Underclub renews the 11th of the month and we ship by the first week of the following month. Any changes or cancellations must be made prior to your next renewal date; if you make any changes to your account AFTER your renewal (ex. you change size or coverage), please email [email protected] You can change or update your subscription by logging into your account.

We want you to love your Underclub - if there's an issue with your order we want to make it right! No need to send anything back, just email us at [email protected] and we will replace your first mismatched pair in the next month's shipment.

Please contact us via email within 25 days so we can make your next month's shipment perfect.

Beautiful brands and styles, handpicked for you! Every month we send you one pair of designer underwear, curated to your style and size preferences. Join the Signature plan for everyday luxury ($12.95/ month, $18-$28 value), or the Luxe plan for more boutique and seasonal designer collections ($19.95/ month, $28-$55+ value).

Ordered a Love Yourself (5 pair) or Spoil Yourself (10 pair) upgrade and want to confirm sizing? Reply to your order confirmation email (from [email protected]) with "SPLIT PLEASE" and we'll split your pairs into two or three shipments so you have time to try and review.

After each delivery, we send out a review email so you can give feedback on things you love or what you want to change for future deliveries.

You can change, skip a month or cancel your subscription at any time prior to the renewal of your next delivery by logging into your account. Your Underclub renews the 11th of the month and we ship the first week of the following month. If you’ve already been billed for this month’s delivery, your cancellation will take effect in the next billing cycle

6 and 12 month pre-pay plans can only be cancelled within the first month, but we're able to opt you out of auto-renewal anytime.

We love working with and spreading the word about new brands and collections! If you have something exciting you want to share with us, we’d love to see it! Please send all inquiries to [email protected]

We do offer customized options for large gift orders of 6 or more (bridal, bachelorette, sorority, and more! Email us at [email protected] and we'd be happy to help you put something special together!

We do not sell bridal-specific packages BUT our service is customized for each member such that it will arrive just how they like it! See ‘Can I customize and order?’

Underclub is not responsible for lost or stolen items. If the item is listed as "Delivered" on the shipping carrier site, we recommend that the intended receiver speak with the delivery agent or contact their local post office to locate the package.

You can login to your account to update your preferences anytime, and we highly recommend including feedback in your monthly review emails. Any profile changes must be made prior to your next renewal date; if you make any changes to your account AFTER your renewal (ex. you change size or coverage), please email [email protected] You can change or update your subscription by logging into your account.

All subscription orders in the US ship for free; shipping charges for one-time pack orders and other one-time add-ons apply. We do ship internationally, however there are international shipping fees.




Have a question? Get in touch with us!

We’re always happy to help. Just drop us a line and we’ll get back to you as soon as we can! Email us at: [email protected]




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Take the Style Questionnaire and we'll send your first delivery in our next batch!

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