Frequently Asked Questions

Deliveries go out the 4th day of the month. All orders placed between the first and last day of the current month will ship on the 4th day of the following month (ex. Orders placed between Jan 1-Jan 31 will ship on Feb 4). We'll send tracking information once your order has shipped! Please allow 3-5 business days for delivery once shipped. Underclub deliveries are sent via USPS First Class shipping.

It is important we have your correct address on file so your Underclub arrives to its intended home. Any returned orders will incur a $5 reshipping fee.

Your Underclub renews the 11th of the month and we ship the first week of the following month. Any changes or cancellations must be made prior to your next renewal date. You can change or cancel your subscription by logging into your account.

There are no returns or refunds on any Underclub deliveries and all sales are final. If there's an issue with your Underclub order please email us at [email protected] and we'll make it right!

Beautiful brands and styles, handpicked for you! Every month we send you one pair of designer underwear, curated to your style and size preferences. Join the Signature plan for everyday luxury ($12.95/ month, $18-$25 value), or the Luxe plan for more boutique and seasonal designer collections ($19.95/ month, $28-$55+ value).

After each delivery, we send out a review email so you can give feedback on things you love or what you want to change for future deliveries.

You can change, skip a month or cancel your subscription at any time prior to the renewal of your next delivery by logging into your account. Your Underclub renews the 11th of the month and we ship the first week of the following month. If you’ve already been billed for this month’s delivery, your cancellation will take effect in the next billing cycle

6 and 12 month pre-pay plans can only be cancelled within the first month, but we're able to opt you out of auto-renewal anytime.

We love working with and spreading the word about new brands and collections! If you have something exciting you want to share with us, we’d love to see it! Please send all inquiries to [email protected]

We do offer customized options for large gift orders of 6 or more (bridal, bachelorette, sorority, and more! Email us at [email protected] and we'd be happy to help you put something special together!

We do not sell bridal-specific packages BUT our service is customized for each member such that it will arrive just how they like it! See ‘Can I customize and order?’

Underclub is not responsible for lost or stolen items. If the item is listed as "Delivered" on the shipping carrier site Underclub will not provide a refund or ship a new package. We recommend that the intended receiver talk to their delivery man or contact their local post office to see if they have it.

You can login to your account to update your preferences anytime, or include this feedback in your monthly review emails.

Have a question? Get in touch with us!

We’re always happy to help. Just drop us a line and we’ll get back to you as soon as we can! Email us at: [email protected]

Ready to get started?

Take the Style Questionnaire and we'll send your first delivery in our next batch!

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