Frequently Asked Questions

Orders placed before the 15th of the current month will ship the the last week of the month; Orders placed between the 15th and last day of the current month will ship the second week of the following month. Underclubs are sent in a fun and discreet envelope (it will not scream 'panty delivery!'). At this time, we can only ship orders within the U.S.

It is extremely important we have your correct address on file so your Underclub arrives to it's intended home. Any returned orders will incur a $5 reshipping fee.

Your feedback is important to us so if you are dissatisfied with your Underclub order please email us at [email protected] Returns are assessed on a case by case basis and must be submitted within 30 days of shipment.

We highly encourage you to complete our feedback questionnaires on your first three Underclub deliveries (and as many future ones as you want!). This will help us figure out the best fit and styles for you, so that your future Underclubs are spot on :) For anything not captured in the order follow-ups, you can also email us directly at [email protected]

You may cancel your subscription at any time prior to the shipment of your next expected order. There are no cancellation fees.

Your first Underclub order will ship the last week of the month and cancellations cannot be made after orders are shipped. You can change or cancel your subscription by logging into your account.




Have a question? Get in touch with us!

We’re always happy to help. Just drop us a line and we’ll get back to you as soon as we can! Email us at: [email protected]










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